1. Who we are and how to contact us

1.1 The website https://rnrs.com.au (the “Website”) is operated by Align and Shine Pty Ltd ACN 12341 4111 (we, us and our) and is the platform through which users register for our courses. The courses themselves are delivered via our course platform at https://rnr.xperiencify.io.

1.2 To contact us, please email [email protected].

1.3 We offer several variations of the Retained Neonatal Reflexes (RNR) course via the Website from time to time, including (but not limited to):

(a) the Retained Neonatal Reflexes hybrid course,

(b) Retained Neonatal Reflexes online course, and

(c) Retained Neonatal Reflexes mini courses (under various and evolving course names)

(each referred to as a “Course” and collectively referred to as the “Courses”).

References to the Website include access to the Course(s).

2. Agreement

2.1 By using or visiting our Website or purchasing our Course, you confirm that: (A) you have read and accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website; (B) you are at least 18 years old and possess the necessary professional background, qualifications, or prior study required for the Course. We reserve the right to revoke your access if we believe you have misrepresented your age, profession, qualifications, or prior learning.

3. Our Course

3.1 We will provide various Courses to you through the Website, including:

(a) the Retained Neonatal Reflexes hybrid course, RNR (Retained Neonatal Reflexes) Online course, and/or Retained Neonatal Reflexes mini courses, as rebranded or amended by us from time to time; and

3.2 materials associated with the Course, including but not limited to documents, video content, interactive learning modules, quizzes, assessments, audio files, PDF slides, research papers, and case studies (collectively referred to as the “Materials”). We will deliver the Course and/or prepare the Materials with reasonable skill and care and in accordance with these Terms and

all relevant laws.

3.3 The Course and your access to the Materials will commence on the date which we receive payment of the Course Fees. However, for certain hybrid Courses, access may instead be activated on a specified start date, as communicated to you at the time of enrolment.

3.4 The Course will ordinarily be provided by the day/time and method indicated on the Website, or otherwise in any manner determined by us, including email, videoconferencing, such as zoom, SMS, social media or other platforms at our discretion. We will not be responsible for any failure in delivery of the Course due to errors or delays caused by your email host, internet provider or other security provider.

3.5 The approximate duration of the Course is indicated on the Website. You acknowledge and agree that any dates for completion notified by us are estimates only, and we will have no liability to you for failing to meet any delivery or milestone date.

3.6 We reserve the right to vary the Materials, Course content and any assessments in our sole discretion.

3.7 For hybrid Courses that include live or in-person workshops, we may recommend that you complete certain portions of the Course by specific dates between workshop sessions to support your learning progress. These deadlines are provided for guidance only and are not mandatory. It is your responsibility to manage your study schedule to ensure you are adequately prepared for each workshop component.

3.8 Where we describe Course access as “lifetime,” this refers to long-term access to the Course and associated Materials via our online platform for as long as we continue to offer the Course and maintain the platform. We guarantee a minimum access period of 12 months from the date of enrolment. We reserve the right to discontinue access beyond this period due to technical, commercial, or operational reasons, but will provide reasonable notice where feasible.

3.9 From time to time, we may update, revise, or replace parts of the Course or Materials to reflect advancements in knowledge or best practices. While such updates may be made available to new or future enrollees, we are under no obligation to provide previous participants with ongoing training, re-certification, or automatic access to revised materials. It remains your responsibility to stay current and seek further training or refreshers if desired.

3.10 Participants acknowledge that the Course is designed for professional development and is intended to be applied in a clinical setting. The Course provides educational content and does not substitute for professional training or licensing requirements. You are responsible for ensuring compliance with all applicable professional standards, regulations, and legal requirements when applying techniques learned in the Course.

3.11 Completion of the Course will not result in any formal qualification. The Course is informational only and is not provided by a registered educational institution.

3.12 The Course is intended for informational purposes and does not replace any legal or professional requirements necessary for practicing manual adjusting techniques. You are responsible for obtaining and maintaining any necessary licences, certifications, or

qualifications to practice in your respective jurisdictions.

3.13 You are advised to maintain professional indemnity insurance to cover their application of Course content in your practice.

3.14 The hybrid Retained Neonatal Reflexes Course (inclusive of the in-person workshopping seminars) is classified as an Advanced Applied Kinesiology course as assessed by the International College of Applied Kinesiology (ICAK). The professional education hours

completed as part of this Course may be credited toward ICAK Diplomate qualifying hours, subject to ICAK’s prevailing requirements and recognition criteria.

3.15 We reserve the right to postpone the delivery of the one-to-one or one-to-many, or in-person element of the Course in the event of personnel illness or other unforeseen event. We will endeavour to provide you with as much notice as possible of any postponement.

3.16 We and our personnel deliver the Course. Where we are unable to deliver the Course for any reason, we reserve the right to deliver the Course through a substitute or an alternative service provider.

4. Registration to use the Course

4.1 To access the Course, you must first follow the application process, and checkout through the Website. Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms.

4.2 As part of the registration process, or as part of your continued use of the Course, you may be required to provide personal information about yourself (such as identification or contact details).

4.3 You warrant that any information you give to us in the course of completing the registration process will always be accurate, correct and up to date. Please advise us if you would like to make changes to your membership such as your contact or payment details.

5. Your obligations as a Member

5.1 As a Member, you agree to comply with the following:

(a) you will use the Course only for purposes that are permitted by:

(i) the Terms; and

(ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(b) the Course, Materials and information provided by us, is strictly confidential and is provided to you for your professional use only. You must maintain the confidentiality of all Course content, including but not limited to teaching materials, methodologies, and participant discussions. You must not share, distribute, or allow access to any Course content with non-members without our express written permission. We reserve the right to immediately terminate your membership if we suspect you have shared, or allowed the sharing, of any information with a non-member;

(c) you have the sole responsibility for protecting access to your account, including any use of a magic link sent to your email. Use of your magic link by any other person may result in the immediate cancellation of the Course. You must immediately notify us of any breach of your user details;

(d) you will not use the Course, Materials or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by us in writing or where you are a participant in an authorised Affiliate Partnership

program.;

(e) you will not use the Course or Website for any illegal and/or unauthorised use which includes collecting other Members’ data and sending unsolicited emails;

(f) you agree that commercial advertisements, affiliate links, unless approved and other forms of solicitation uploaded by you may be removed from the Website without notice and may result in termination of the Course;

(g) where we allow you to post any content on the Website, forum or any other channel, you agree that you will not post or transmit any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, likely to incite violence, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security. We have the right to take down this information at our sole discretion and without notice; and

(h) you acknowledge and agree that any automated use of the Website or its Course is prohibited.

5.2 From time to time, we may offer optional group sessions (such as orientation calls for hybrid course intakes) or make individual coaching available by appointment. Participation in these sessions is entirely voluntary and may be subject to additional terms or booking requirements. These sessions are designed to support your learning but are not a core part of the Course.

6. Payment

6.1 You must pay the then current fees for the Course prior to the Course commencing (“Course Fee”).

6.2 You accept that you are required to pay the full amount of the Course Fees even if you do not complete the Course.

6.3 Payment for Course Fees must be made in Australian Dollars and by the methods offered by us at our discretion, currently via Visa, MasterCard debit or credit cards or via Apple Pay or PayPal. We will suspend your membership if the Course Fee is not paid in advance or if a payment plan deduction is not successful.

6.4 Where the Course Fees are paid on a periodic basis, such as monthly, you expressly authorise us to automatically charge your credit or debit card for each Course Fee, without further authorisation from you.

6.5 You agree that you have read, understood and agree to be bound by the relevant payment gateway terms and conditions which are available on that third party website.

6.6 You will be liable for any banking fees and charges and other fees including administration fees where there has been a refund or denial of the Course Fee by your banking or credit institution.

7. Refund Policy

7.1 We offer a “Love it or Leave it” Guarantee. If you access the first two modules of the Course and decide it’s not for you, you may request a full refund of the Course Fee by emailing us within 21 days of purchase. We will verify your course progress and, if eligible, process a full

refund of the course price.

7.2 Refunds will not be granted if:

(a) you have accessed Module 3 or beyond; or

(b) the 21-day refund window has passed.

7.3 Manuals and product bundles shipped as part of your enrollment (usually within 24 hours of checkout) are non-refundable, as the price includes postage and handling costs.

7.4 Any cancellation or substitution requests must be submitted in writing [email protected].

8. Intellectual Property

8.1 We own the intellectual property rights in the Course, Website and Materials, and you will have a non-exclusive, non-transferable licence to use the Course and Materials solely for your own personal professional development and application within your practice.

8.2 You must not share, distribute, or reproduce the Materials for any purpose other than your own practice without prior written consent from us.

9. Privacy

9.1 You agree to allow us to send you electronic communication (including email and SMS) regarding the Course, including any information regarding or relating to our Course, in accordance with our Privacy Policy. Please see our Privacy Policy for information about our privacy practices.

10. Competitors

10.1 If you are in the business of providing similar courses to consumers for a commercial gain, whether business consumers or domestic consumers, then you are our competitor. Competitors are not permitted to use or access our Courses, Website and Materials. If you breach this provision, we will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.

11. General Disclaimer

11.1 Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

11.2 Subject to this clause, and to the extent permitted by law all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded.

11.3 The Course, including any instruction on Retained Neonatal Reflexes techniques, is designed for educational purposes only and is intended for use by registered primary healthcare professionals within their practices. It is not a substitute for professional training or certification in practices. Participants acknowledge that the techniques learned in the Course should be applied within the scope of their professional expertise and in accordance with their jurisdiction’s legal and regulatory requirements. It is recommended that you engage in continuous professional education and consult with qualified professionals as necessary when applying these techniques in your practice.

11.4 Participants in the Course are expected to have the requisite qualifications and skills to practice manual healthcare techniques. It is your obligation to ensure that all techniques are employed in compliance with your professional standards and within the scope of your qualifications and expertise. We do not assume liability for any clinical outcomes resulting from the application of the techniques taught in the Course, nor do we guarantee specific outcomes from the application of these techniques or any materials, advice or instructions given in the Course. Any application of the techniques taught in the Course should be undertaken with due consideration of your professional obligations and the individual circumstances of each case.

11.5 Our Website may contain details of clinics or practitioners who use or promote the Retained Neonatal Reflexes (RNR) methods. While we aim to provide helpful information, we do not verify, endorse, or guarantee the accuracy, completeness, or currency of any practitioner or clinic information displayed on the Website. We also do not confirm the current registration status, qualifications, or professional credentials of any practitioner listed. You are responsible for conducting your own checks before engaging with any practitioner or relying on any information presented on our Website.

11.6 By using our services and undertaking the Course, you agree that we are not to be held liable for any decisions you make based on any of the Course, Materials or guidance and any consequences, as a result, are your own. Under no circumstances can you hold us liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, Materials or techniques used or provided by us.

11.7 All our information on both the Website, Materials and in Course is informational only, not tailored to your or your clients specific circumstances and is for general informational purposes only. While we use reasonable attempts to ensure the accuracy and completeness of the

information, Materials and Course content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

11.8 As the retention of primitive reflexes in healthy individuals without brain injury is not well supported by current scientific literature, you acknowledge that any advice or information given as part of the Course and the Materials is not intended to be a substitute for evidence based professional medical or clinical advice, diagnosis, or treatment. Always seek the advice of a qualified industry professional with any questions you may have regarding any medical matters. Never disregard qualified professional advice or delay in seeking it because of anything contained in the Course or Materials.

11.9 Some parts of the Website and Materials may include at-home observation tools or checklists for parents or carers to identify potential retained reflex patterns in children. These tools are intended solely for general informational and educational purposes. They are not diagnostic tools and must not be relied upon for the purpose of diagnosing any condition or developmental issue. We recommend that any concerns arising from such tools be followed up with a registered healthcare provider trained in RNR techniques or other qualified professionals.

11.10 For convenience, we may list or reference practitioners who have completed the RNR Course(s). Such listing does not constitute an endorsement, accreditation, or verification of their current competence, qualifications, or regulatory compliance. We do not accept any responsibility for the services, advice, or treatment provided by any third-party practitioner, including those who have attended our Courses.

11.11 Any products made available for purchase on our Website, including those described as clinical tools or resources, are intended solely for use by trained professionals who have completed the relevant Course. These products are not intended to be used as diagnostic devices or substitutes for professional clinical assessment or ad vice.

12. Limitation of liability

12.1 Both parties’ total liability, save for your non-payment of the Course Fees, or any of our loss arising out of your unauthorised disclosure of the Content, both of which is uncapped, arising out of or in connection with the Course or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Course to you, or 3x the Course Fees paid by you in the preceding 12 months.

12.2 Neither party is liable to the other in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise for any loss of profit or revenue (whether direct or indirect), loss of opportunity or loss of goodwill, and/or any indirect, special or consequential loss of any kind.

12.3 Nothing in these Terms will limit a person’s liability for: a) death or personal injury caused by that person’s negligence; b) that person’s fraud; or c) anything else that cannot be limited by law.

13. Termination

13.1 We may at any time, terminate the Terms with you if:

(a) you have breached any provision of the Terms or intend to breach any provision;

(b) we are required to do so by law;

(c) if your conduct impacts our name or reputation or violates the rights of those of another party; or

(d) the provision of the Course to you by us is, in our opinion, no longer commercially viable.

13.2 Upon termination of these Terms, your membership will be revoked, and you will no longer have any right to use the Course or the Materials. Any outstanding Course Fees will become due and payable by you. Any Course Fees paid in advance are non-refundable.

14. Indemnity

14.1 You agree to indemnify and hold harmless Align and Shine Pty Ltd, its officers, employees, and agents, from and against any liabilities, claims, damages, losses, and expenses, including without limitation, legal fees, arising out of or in connection with any third-party claims brought by your clients or other third parties as a result of your use or application of the Course, Materials, or any techniques learned from the Course. This indemnity shall survive the termination of these Terms.

15. We may make changes to these Terms

15.1 We may amend these Terms from time to time. Every time you wish to use our Website, or the Course, please check these Terms to ensure you understand the Terms that apply at that time. By continuing to participate in the Course, after the amendments take effect, you agree to be bound by the Terms as amended.

15.2 These Terms were most recently updated on 21 July 2025.

16. We may make changes to our Website

16.1 We may update and change our Website from time to time to reflect changes to the Course, products, our users' needs, changes in law and our business priorities.

17. We may suspend or withdraw our Website

17.1 We do not guarantee that the Course, the Materials, our Website, or any content on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of our Website or products for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

17.2 This Website is provided on an "as is" and "as available" basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Website or the Course.

18. We are not responsible for viruses

18.1 We do not guarantee that our Website will be secure or free from bugs or viruses or any other type of malicious code or software.

18.2 You are responsible for configuring your technology to access our Website. You should use your own antivirus software.

19. We are not responsible for websites we link to

19.1 Where our Website contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only and you access third party websites subject to the terms and conditions for those websites.

20. General

Disputes: In the event of any dispute, the parties agree to mediate before proceeding to litigation.

Force majeure: If we are unable to perform in whole or in part, any obligation under these Terms as a result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the extent and for the period that we are unable to perform the obligation. You agree that we will not be held liable for any delay or failure in performance of any part of the Coaching Services or delivery of the Materials. Severability: Any provision of these Terms which is void, illegal or otherwise unenforceable will be severed to the extent permitted by law without affecting any other provision of the Terms.

Relationship: These Terms do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between us and you or any other party unless expressly stated otherwise.

Entire agreement: These Terms form the entire agreement between the parties in relation to the Services. It replaces any earlier agreements, representations or discussions.

Jurisdiction: These Terms are governed by the laws of Queensland. You irrevocably and unconditionally submit to the exclusive jurisdiction of the Queensland courts. Although the Course may be accessed throughout Australia and overseas, we make no representations or warranties that its content, or the Products, comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these Terms.